Refund Policy

The free website scan has no cost and is not subject to this policy.

These are digital products, delivered automatically and instantly upon successful processing. Because of this instant, automated delivery:

• If a technical failure prevents delivery — for example, the analysis fails to complete, or you are charged but do not receive access to the results — you are entitled to a full refund. Contact support@vaqeno.com with your assessment link or order reference and we will resolve this promptly, typically within 3 business days.

If the results are successfully delivered, the purchase is generally final, since you have received the product as described and the underlying automated analysis has already been performed. However, we will consider a refund on a case-by-case basis if:

• The delivered report or fixes are clearly and substantially defective (e.g. corrupted output, results unrelated to the submitted website)
• You were charged in error or more than once for the same assessment
• You contact us within 14 days of purchase

To request a refund, email support@vaqeno.com with your order reference, the email used for purchase, and a description of the issue. We aim to respond to all refund requests within 3 business days.

Prepaid API credit purchases follow the same principles as above:

• Unused credit balance: does not expire, and may be refunded within 14 days of the top-up purchase, upon request — consistent with the refund window for other one-time purchases above.
• Credit already consumed for a completed assessment, Connected Intelligence run, or fixes generation follows the same delivery-based rules as Section 2 above.

Approved refunds are issued to the original payment method via our payment provider and typically appear within 5–10 business days, depending on your bank or card issuer.

If you're unhappy with a purchase, please contact support@vaqeno.com first — we resolve the large majority of issues directly and quickly. Filing a chargeback with your bank or card issuer without contacting us first can delay resolution and may result in a temporary hold on your account while the dispute is investigated.

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Refund requests and questions: support@vaqeno.com